Privacy Policy

At Crecer Energy Technology, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our solar energy products and services.

1. Information We Collect

We collect information that you provide directly to us, including:

Name, email address, phone number, and billing/shipping address
Payment information processed securely through our payment providers
Account credentials if you create an account
Communications with our customer service team
Information about your solar energy requirements and property details when requesting quotes

We also automatically collect certain information when you visit our website, including IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders and quote requests
Communicate with you about your orders, quotes, and account
Provide customer support and respond to your inquiries
Send you marketing communications (with your consent)
Improve our website, products, and services
Detect and prevent fraud and ensure security
Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers who assist with payment processing, shipping, and website hosting
Professional advisors such as lawyers and accountants
Law enforcement or regulatory authorities when required by law
Third parties in connection with a business transfer or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, though disabling cookies may affect website functionality.

6. Your Rights

Depending on your location, you may have the following rights:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to or restrict certain processing activities
Withdraw consent for marketing communications
Data portability

To exercise these rights, please contact us using the information provided below.

7. POPIA Compliance (South Africa)

We comply with the Protection of Personal Information Act (POPIA) in South Africa. We process your personal information lawfully, with your consent where required, and only for the purposes stated in this policy. You have the right to object to processing, request access to your information, and lodge a complaint with the Information Regulator.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

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